Frequently Asked Questions
Orders & Shipping
How can I place an order?
You can place orders easily and securely through stellasworlds.com. Simply browse our collections, select your items, and proceed through the checkout process.
What shipping methods are available?
We offer various shipping options, which will be presented at checkout. Delivery times and costs depend on your location and the selected service.
Can I modify or cancel my order?
We process orders quickly to ensure fast delivery. Therefore, modifications or cancellations may not be possible once an order is placed. Please contact us immediately if you have an urgent request.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information. You can also track your order directly on stellasworlds.com by logging into your account.
Do you ship internationally?
Yes, we deliver to numerous countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What happens if I’m not home during delivery?
The courier will usually leave a notice with instructions for rescheduling or picking up your package. Please refer to your tracking details for specific delivery policies in your area.
Returns & Exchanges
What is your return policy?
We accept returns of full-price items within a specified period from the delivery date, provided they are in original, unused condition with all tags attached. Sale items may have different conditions.
How do I return an item?
Please initiate your return through your account on stellasworlds.com. Follow the instructions to generate a return label and send the item back to us.
How long does it take to process a refund?
Once we receive and inspect your return, we will process your refund. It may then take additional time for the refund to appear in your account, depending on your payment method.
Can I exchange an item?
We recommend returning the item for a refund and placing a new order for your desired item. This is often the fastest way to receive the correct product.
Product & Care
Where can I find care instructions for my product?
Care instructions are attached to the product on a label. You can also find detailed care guides in the product descriptions on stellasworlds.com.
Are your products sustainable?
We are committed to sustainability and innovation. Detailed information about our materials and practices is available on stellasworlds.com.
Do you offer repairs?
We believe in creating lasting products. Information on repair services, where available, can be found on stellasworlds.com.
Website & Account
How do I create an account?
You can create an account during checkout or directly on stellasworlds.com. An account allows you to track orders, save details, and view your history.
I forgot my password. What should I do?
Click the “Forgot Password” link on the login page of stellasworlds.com, and follow the instructions to reset it.
How do I update my account details?
You can manage your personal information, shipping addresses, and newsletter preferences by logging into your account on stellasworlds.com.
My voucher code isn’t working. Why?
Please check the terms and conditions of the voucher for validity dates and applicable products. If issues persist, please get in touch via stellasworlds.com.
General
Where can I find size guides?
Size guides are available on each product page on stellasworlds.com to help you choose the correct fit.
How can I stay updated on new collections and offers?
Sign up for our newsletter on stellasworlds.com to receive the latest news, exclusive offers, and event invitations.
Where can I find more information about your brand values?
Our commitment to innovation, sustainability, and our core values is detailed throughout stellasworlds.com.
How do I report a website issue?
If you experience technical difficulties, please contact us via the help section on stellasworlds.com, providing as much detail as possible.
Is my personal data secure?
We are committed to protecting your privacy and personal data. Our detailed Privacy and Cookie Policy, available on stellasworlds.com, explains how we handle your information.
For any further questions not covered here, please visit stellasworlds.com for comprehensive support and information.