stellasworlds.com: Returns
At stellasworlds.com, we want you to be completely happy with your purchase. If for any reason you are not satisfied, you may return eligible items within 28 days of receiving your order for a full refund to your original payment method.
Our Returns Policy
We offer free returns on all orders. Your return must be initiated within 28 days of the delivery date. Items must be returned in their original, unworn, and unwashed condition, with all tags attached and in the original packaging. For hygiene reasons, we cannot accept returns on face masks, cosmetics, hosiery, or earrings, unless faulty.
How to Initiate a Return
- Please start the returns process through your account on our website. Log in and go to ‘My Orders’ to select the item(s) you wish to return.
- Follow the instructions to generate your pre-paid returns label and note your returns authorization number.
- Securely package your item(s) with the label attached. You can use your original packaging or a suitable alternative.
- Drop your parcel at your local courier service point as indicated on the label.
Once we receive and process your return, we will send you a confirmation email. Please note it can take a few business days for the refund to appear in your account, depending on your payment provider.
Faulty or Incorrect Items
In the rare event you receive an item that is faulty or incorrect, please contact us immediately. We will guide you through a swift resolution, which may include a prepaid return label and a full refund or replacement.
International Returns
Our free returns service is available from many countries. The process remains the same. Please initiate your return via your online account as outlined above.
Exchanges
We currently do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the preferred item on our website.
Gift Returns
If you received an item as a gift and wish to return it, you can do so within 28 days. Please use the gift return option in the returns portal. You will need the order number from the gift receipt. A refund will be issued in the form of an e-gift card to the original purchaser.
Sale Items
Items purchased at a reduced price are eligible for return under our standard policy, provided they meet the return conditions stated above.
Further Information
For full details on our returns policy, including your statutory rights, please visit our Terms & Conditions page at www.stellasworlds.com.
Need Help?
If you have any questions about returning an item, our comprehensive FAQs may have the answer. You can access them at www.stellasworlds.com.